Privacy policy
Identifying Data
In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the identifying data of the company are detailed below:
Trade name: Robert‑Fujimoto SL (hereinafter Rent&Roll)
Postal address: Calle Calle Felipe IV, 10, 28014 Madrid
Email: contact@rentandroll.es
Contact phone: +34 911 484 967
Tax identification: B86620796, registered in the Madrid Companies Register in volume 30.625, Section 8, entry 1 of the Companies Book, page 105, Sheet M‑551176
Rent&Roll respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we protect your personal data when you visit our website (from any location) and about privacy rights and how they are legally protected.
In this Privacy Policy, we explain how your personal information is obtained and used. We are Rent&Roll and we carry out the appropriate information controls in accordance with the provisions of the European Data Protection Directive of the EU (EU 95/46/EC) and its development regulation established in the General Data Protection Regulation (GDPR‑EU General Data Protection Regulation).
Throughout the text you will find how to contact us if you have any questions about privacy and data protection.
We must have a legal basis to process your personal data and this policy explains how we act legally regarding each of the purposes for which your information is maintained and used.
In general, we are enabled to process your personal information where necessary in connection with a contract between us (such as a contract to supply our products or services), to comply with our legal obligations or if we have a legitimate interest, with the customer’s interests prevailing.
Please note that our access links from our website could lead you to external websites that are not covered by this Policy. We recommend that you read the Privacy Policies of third parties before submitting personal information. Rent&Roll will not be responsible for the content, function or information capture by external websites.
What information do we obtain and how do we do it?
You are not obliged, by law or by contract with us, to provide personal information through our website. It will only be required when it is strictly necessary in order to supply a service requested by you.
What information do you provide us?
Information may be requested when the following circumstances occur, as detailed below:
- When our products or services are requested.
- By using and browsing our website.
- Telephone calls, correspondence via email or publications.
- Requesting or submitting applications for jobs.
This information would include the following data: - Identification, such as your full name and your job position.
- Postal address, email address and phone number.
- Other relevant information to use our website and our services, such as preferences, studies, answers and opinions at marketing level.
- Information about your height, age, sex to adapt sports equipment (bicycles, skates, etc.) to your needs.
- Fiscal information (for billing).
- Payment information (this information is protected and processed by our payment provider).
- Regarding job applications, your CV including data on your education and professional career, as well as any other information in the CV.
Information we obtain from you through our website
We obtain information through cookies and similar technologies that help us identify you and differentiate you from other users of our website. These resources will optimize your online experience, so you do not have to fill in information again that has already been requested and will allow us to make improvements to our website. For more information on this matter and on the use of cookies, please consult the corresponding section of the cookie policy which you will find in section number 10 of the LEGAL NOTICE of this document.
When you visit our website, we could obtain the following information:
- Information about the User Agent (electronic device) provided by your internet browser.
- If you access through a third party, this information will be recorded.
- Device identification (cookie or IP address) and general location for fraud prevention.
- Data about visits to our website and sources accessed, including, but not limited to, websites, links, traffic information, location, weblogs and other communication data.
- When orders originate from advertising sources, the source of each order will be recorded. The object is to analyze the effectiveness of that advertising; this information will not be used to study the customer profile.
- Our website is not aimed at minors and consciously no data will be collected from them.
Information we obtain from you through other sources
If you submit your application for a job, criminal records could be requested through an accredited agency. Publicly shared content, including social networks, could also be viewed. This list is not exhaustive and, at higher instances, additional information could be obtained to satisfy the purposes collected in this policy.
Information we receive about you from other sources
You may have allowed other websites, services or third parties to share their data with us. Including information we receive about you if you have used other websites with which we operate or other services we offer. Also, information provided by third parties with whom we work and to whom we supply our products and services, such as a tour operator, event organizing company, ecommerce platforms, payment media providers, transport companies, technology support companies and advertising companies.
How do we use your personal data?
Legal bases for the use of your personal data
We guarantee that the use we make of your personal data is covered by the GDPR (General Data Protection Regulation)
- Performance of the contract entered into with you.
- Compliance with legal obligations.
- Achievement of our legitimate interests or those of third parties. Your interests will prevail over ours.
How personal data is used based on legality?
- Performance of the contract entered into with you.
- Verify your identity.
- Your data may be used if strictly necessary in order to comply with our legal obligations or to detect and prevent fraud, money laundering or other crimes.
- Supplying our products and services (Additional monitoring)
- The use of your personal data will be required for compliance with established contracts, for example, in the case that you are registered as a customer. Your data will always be used within this context.
- The use of your personal data will be required for compliance with established contracts, for example, in the case that you are registered as a customer. Your data will always be used within this context.
- Supply you information about the contract with us.
- Supply you information about our products and services related to your personal requirements (for example, accident insurance, civil liability or theft).
- Verify your identity.
- Claim management requiring repairs or improvements to our products and services.
- Contact you; to inform you about changes that may be made to our products and services.
- Manage our website, including troubleshooting, diagnosing situations, statistical analysis, targeted searches and testing so that our site is secure.
- If you register for a Rent&Roll account, we may use the phone number you provided to supply specific information that we understand may be useful for the use of your account. We highlight that calls made to/from Packlink may be recorded and stored using third-party technology for monitoring and training. Once these purposes have been achieved, the calls will be deleted.
- If you submit your job application or request information, it will be necessary that we use your personal data as part of the selection process, with the objective of establishing your suitability for the requested position.
Use of personal data to comply with our legal obligations
- Comply with our Terms and Conditions and other Policies.
- Logistics management and planning, including Accounting and Auditing.
- Management of legal disputes in which you are a party.
- Detection and prevention of fraud, money laundering and other crimes.
- Protection of the user and others from possible harm.
- Your personal data may be used when strictly necessary in order to protect your interests or those of others. Including crimes such as impersonation, hacking or fraud.
- Use of your personal data as pursuit of our legitimate interests
- Contacting you to promote products or services that may be of interest to you.
- Your personal data may be used to identify and inform you about products and services that may be of interest to you. The request to receive promotional emails or calls from Rent&Roll is voluntary; you may request both, none, one, or the other. Your request will not affect the rest of the products and services you have contracted with us or will contract in the future. You may update your preferences at any time by emailing contact@rentandroll.es
- Contacting you to communicate important changes that may affect you or verify or update certain information.
- On some occasions, we may use your personal data to respond to your requests or to inform you about important changes. We will only use your personal data when strictly necessary:
- Interacting and responding to requests you have sent us or any publication on social networks where you have tagged us.
- Informing you about important changes in our company or in our policies.
- Verifying or updating any important personal information, such as your bank data in case direct debit payment was agreed, or if you have contracted cash on delivery.
- Responding to communications you send us, including calls, emails, live chats, publications and messages via social networks.
- Interacting and responding to requests you have sent us or any publication on social networks where you have tagged us.
To improve our business operations
In order to offer the best products, experiences and services, we may use your personal data in the following cases:
- Verify and improve existing products and services and develop new products and services.
- Verify and improve our systems of operation, processes and personnel, including training.
- Improve our site to ensure that content is presented most effectively for you and your electronic device.
- Measure and understand the effectiveness of the advertising we offer you and others, and deliver dedicated and relevant advertising.
- Market research on our products with the aim of improving them. Third parties may be used as information processors to carry out the studies.
Purpose modification
We will only use your personal data for the purposes mentioned unless it is reasonably considered that they may be used for another purpose compatible with the original purposes. If it were required to use your personal data for unrelated purposes, you would be notified and the legal bases that allow said modification would be explained.
Please note that we may process your personal data without your knowledge or consent, supported by the rules described above, as long as they are within the legal framework.
With whom and how we share your personal data?
We share the data you have provided with our staff so that we can supply you with our products and services.
How we share your personal data with third parties?
We may share your personal data with certain third parties. For example:
- Internet Hosting providers we work with to maintain our website, infrastructure, services and applications.
- Carriers to supply goods transport services.
- Contact Management Systems, for sending emails, instant messaging, social network messages and SMS.
- Providers that manage customer opinions about our products and services. We work with third parties acting as data processors, in order to obtain opinions, ratings, comments from customers who have purchased our services through one of our websites.
In certain exceptional circumstances, your personal data may be disclosed to third parties, such as in the following cases: - Required by State Security Forces and Corps, in compliance with investigations and legal proceedings.
- For security and protection of our employees, our property or public property.
- Prevention or detection of crimes, including sharing information with other companies or organizations for fraud prevention and credit risk reduction.
- As part of a merger, sale of business or assets. If this occurs, you will be informed through buyer-seller interested.
How long do we keep your personal information?
Your information will be retained for as long as necessary and until the objectives for which it was obtained are achieved. If we are providing you a service, the information will be stored until the service is finished.
If you submit your application for a job or send us your CV, we will keep your CV and any publication available in your social networks for 12 months. If, on the other hand, your application is considered for a specific job, we would have your information for a longer period.
In other cases, we would retain your personal data until your account has been closed, legal claims or disputes have been resolved, if any, and there is no risk of fraudulent activity. If your data were deleted, your account would become inactive.
How do we protect your personal data?
All necessary precautions will be taken so that your personal data is treated securely according to this policy. We ensure that all the information you provide is securely transferred through our website, but we must take into account that transmitting information via the Internet is not completely secure. Although all our resources are aimed at protecting your personal data, it is not possible to guarantee the complete security of your information; therefore, any transmission you make will be under your responsibility.
Once we have received your information, it will be processed under the strictest procedures and security protocols to prevent unauthorized access. The information will be stored and processed whenever possible within the EU. If it were not possible due to third parties, they agree that the information will be treated according to the Privacy Shield Framework (Agreement between USA and EU on Data Protection) or the model clauses of the EU (standard contractual clauses used in service provider agreements to ensure that all data leaving the European Economic Area is transferred in accordance with EU Data Protection Law).
All the information you provide is hosted on secure servers managed by third parties.
Please note that you are responsible for the password we have provided you or that you have created to access certain areas of our site. We ask that you do not share the password with anyone.
How can you help us keep your personal data secure?
We will take all reasonable measures to ensure that all personal data you provide through our website is stored and managed securely.
Rent&Roll complies with the PCI Compliant Protocol (established to protect credit card owners’ data during and after a financial transaction). The platform uses sophisticated security devices in order to protect your personal information.
You can keep your personal information secure, not only on our website but when you provide your information to other online providers: Below we detail some tips so you can improve the security of your personal information.
- Use a modern operating system and a secure browser.
- Ensure both have the latest security update.
- Use secure passwords and do not reuse them for other websites.
- Do not share your passwords.
- Learn about how phishing emails operate and take extra caution when using your email.
- Be aware of the risk involved in using public WIFI networks.
What rights do you have regarding your personal data?
You have the right to be informed
We have the legal obligation to provide you with concise, transparent, intelligible and accessible information about your personal data and its use. We have precisely drafted this policy for that purpose, but if you have any questions or need more information, you can contact us via email at contact@rentandroll.es.
You have the right to access your personal data
You have the right for us to confirm if we hold any of your personal data. If they are still retained, you have the right to a copy of them and to be informed about:
- Why we are using your data?
- What categories of information we are using?
- With whom we have shared your data?
- How long we intend to keep your information?
In order to maintain the security of your data, we will have to verify your identity before providing you with a copy of the information we retain. The first copy you request will be free. If you require more copies, we may charge you an administrative fee to cover our costs.
You have the right to correct any incorrect/incomplete personal data
If you have requested a copy of your personal information, you may notice some error or inaccuracy or simply that it is incomplete. In this case, you can contact us and we will correct/include the requested data.
You have the right to withdraw
Sometimes, we will not need to retain your personal data anymore:
- The information is no longer needed for the目的for which it was stored.
- You withdraw your consent and we have no legal reason to continue using it.
- You do not agree that we continue using your personal data and we have no reason to retain it.
- We have used your data illegally.
- We have received a legal notice requiring us to delete your personal data.
In such situations, you have the right to request deletion of your personal data. If you believe you are in one of these cases, please send an email to contact@rentandroll.es.
You have the right to request a copy of your data to be transferred to you or a third party in a compatible format.
Similarly, you have the right to obtain a copy of your data for your personal use. This right enables you to move, copy or transfer your personal data more easily from one IT system to another, in a secure way. If you need to transfer a copy of your personal data to another organization in a standardized and machine-readable format, please contact us. This process is free.
You have the right to opt out of Direct Marketing
At any time you can tell us that you prefer your personal data not be used for Direct Marketing. If you do not wish to receive any communication in this regard, you can request it as follows:
• In any promotional email, you will find at the bottom a link where you can request it.
• Or you can send an email to contact@rentandroll.es.
You have the right to request that we stop using your personal data for our legitimate interests
Sometimes, we use your personal data to pursue objectives that benefit both you and us:
- When we inform you about products or services that are similar to those you have been using.
- When we use your data to improve our business operations.
- When we contact you to inform you about important changes.
Our goal is that your rights and personal data be properly protected. If you believe we are using your personal data unjustifiably and your rights are being violated, you have the right to file a complaint. Unless there is force majeure, we will stop using your personal data.
In order to exercise your right over the use of your personal data, please send an email to contact@rentandroll.es.
You have the right to restrict the use of your personal data
You have the right to request that we not use your personal data, simply to retain a copy. This right can be exercised when the following circumstances occur:
- You have informed us that the information we retain is inaccurate and we have not been able to verify it yet.
- You have informed us that you did not agree to use your information for pursuit of our legitimate interests and we are evaluating your complaint.
- We have used your data illegally but you do not want us to delete your data.
- We do not need to use your personal data any longer, but you need us to retain a copy for a legal claim in existence.
If you consider yourself in one of these situations, please send an email to contact@rentandroll.es.
You have rights regarding automated decisions that determine user profiling/identification
Any automated decision is merely used for the purpose of personalizing the information we provide to you. We will not use this format to make decisions that have a legal effect or significantly affect you and you have the right not to be subject to such decisions. If you need to raise doubts or questions about this right, please send an email to contact@rentandroll.es.
Third‑party Access
You will find that there are links to third‑party sites on our website. Third‑party websites usually have their own Privacy Policies and we recommend that you visit them. ROBERT‑FUJIMOTO, S.L. is not responsible for third‑party policies and does not have control over them.
Changes in our Privacy Policy
Any change we make in the future will be published on this page and if appropriate, we will notify you via email. Please check frequently for updates or changes to our Privacy Policy. This version has been updated as of 24/05/2018. For previous versions, please contact us.
Complaints
If you wish to file a complaint about the obtaining and use of your personal data, please contact us initially so that we can resolve it. You can directly file your complaint at contact@rentandroll.es.
Contacts
Our Data Protection Officer is Miguel Martins who can be contacted via email at contact@rentandroll.es or via postal address:
Robert‑Fujimoto SL
Calle Felipe IV, 10
28014 Madrid