Frequently Asked Questions

Feel free to contact us any time if you have additional questions, or if you do not find the answers you need.

General FAQs

Is it safe to ride a bicycle in Madrid?

Madrid is becoming more and more bike-friendly like other cities in Europe. It has only a few bike lanes, but whether you book a tour or rent a bike we’ll show you the best places and itineraries where you can move around in the safest possible way.

Is there a discount for groups or students?

Yes, we offer group discounts and student discounts

Is there any insurance for accidents?

We have a personal liability insurance. This insurance covers all kind of injury caused by equipment malfunction or defect; however Rent & Roll can’t be accountable for complaints due to accidents, injuries or cuts caused on the client or to a third person, to people or property, lost of objects or others caused for reasons out of the firm control.

Can I cancel my reservation?

Bookings can be cancelled without any problem, we only ask you to let us know at least 24 hours in advance.

Is it necessary to pay in advance?

No, it’s not; you pay when you rent your equipment or after completing the tour

Can we pay with a credit card?

Yes, we accept Visa and Master Card.

Our Tours

What is the minimum age to participate in a tour?

Minimum age is 13 with bike, while there are no restrictions if carried in child seat, under parental responsibility and in accordance with all safety measures.

Are reservations required for the tours?

A reservation is required at least 24 hours in advance, due to a limited number of spaces on the tour.

How long do the tours last?

Our bike tours lasts between 1 and 3 hours, including stops.

Do we go inside the museums and monuments at the tours?

No, the bike tours are an overview of the sites and more about getting a feel for the city. However, on private tours you can arrange to take extra time at the sites if you’d like to go inside.

How many people take part in the tours?

Group size almost always ranges from 2 to about 15.

What if I want to bring my own bike?

You’re welcome to bring your personal bicycle on any tour (there’s no discount on the tour price for doing so.)

Should I tip my guides? How much?

Tipping tour guides at the end of the trip is at your discretion. Since guests often ask us for guidance in this area, we suggest around 1€ -5€  per Tour, per guide, per person as an appropriate gratuity for excellent service

What if it rains?

Unless it rains cats and dogs the tour will continue and we will provide you raincoats.


What do I need to rent a bike or skates?

The client must be over 18 years old and must carry a valid ID (passport, identity card , D.N.I., N.I.F. Spanish or any form of foreign ID).

Do I have to pay a deposit?

In some cases it may be necessary to pay a deposit, even though, in general, it is enough to show a valid passport and sign the rental contract.

What if I lose or I'm stolen the bicycle or the skates?

The client must attend the bike and equipment at all time and if  not in sight must use the bike lock chain; we advise to keep it with you whenever possible, do not leave it unattended in less frequented streets and at night.

When your bicycle or skates gets stolen, you are liable for the damage. When you lock your bike properly it is very unlikely it will get stolen.

What if I have an accident and the bike is brokken

Although not necessarely your fault, you are liable for all damage that occurs to the rented bike, except damage caused by natural wear. Treat your bicycle as if it is yours.

What is the minimum age to rent equipment?

Minimum age is 18, minors must be accompanied by an adult.

Have any questions we didn't answer?