Cancellation and refund policies
In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), the identification details of the company are detailed below:
Tradename: Robert-Fujimoto SL (Rent&Roll)
Postal address: Calle Felipe IV, 10, 28014 de Madrid
Phone: +34 911 484 967
Tax identification: B86620796, inscrita en el Registro Mercantil de Madrid en el tomo 30.625, de la Sección 8, inscripción 1 del Libro de Sociedades, folio 105, Hoja M-551176
Should the client be forced to cancel the booking, they must do so by e-mail.
A cancellation will take effect from the date that the written notice is received at RENT&ROLL office.
As long as you give us 24 hours advance notice, we will offer a full refund on any amount that you have paid (with the exception private group trips, which must be cancelled 7 days in advance for a full refund). If you need to cancel within 24 hours of our reservation we generally cannot offer any refund, though it may be possible to reschedule your booking for another day, depending on availability. If we cancel the tour for any reason, bad weather etc. then a full refund will be given. RENT&ROLL is not responsible for weather conditions that may adversely affect the activity. Should the activity be cancelled for whatever reason (for example, land slide, storm, flood), a refund will be organized
Changes and cancelations by us
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes before and after bookings have been confirmed and cancel confirmed bookings. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
- Accepting the changed arrangements or
- Purchasing an alternative holiday from us of a similar standard to that originally booked if available (we will refund any price difference if the alternative is of a lower value) or
- Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note: some of our holidays require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular holiday has not been received, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason no later than 4 weeks before departure.
Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, “force majeure”.
”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.